RapidStart Apps FAQ

product faq

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Getting Started

What's the Difference between Original RapidStart CRM and RapidStart Sales for Dynamics 365?

The Original RapidStart CRM is designed to be used with a Power Apps license on a Dataverse environment that does not have Dynamics 365 installed. Most of our customers use this configuration.

RapidStart Sales for Dynamics 365, on the other hand, is designed for customers who already have Dynamics 365 Sales installed and are looking to reduce licensing costs for some of their users who do not require all of the features, by moving them to lower-cost Power Apps licenses.

What can I do with RapidStart CRM, "out of the box"?

RapidStart CRM is a simple-to-use CRM application. Within RapidStart CRM, you can track potential customers (Prospects) and manage your current customers (Contacts and Accounts).

In addition, you can create and track Sales Opportunities and Service Cases for your Contacts and Accounts.

Why is RapidStart only $5? What's the catch?

There is no catch. We have been offering our RapidStart CRM app since 2015 at a very low cost, and at this stage, we have recovered all of our development costs.

We decided that as many people as possible should be able to use it for success with Microsoft Business Applications, and keeping the cost low will open our apps up to more people.

How does RapidStart CRM make money?

Many people start with our low cost app and then seek to expand their capabilities. 

While they can utilize any competent partner or do it themselves if they are comfortable, enough people decide to engage Forceworks services, as the original developers of RapidStart CRM, to assist.

In addition, we have developed some other low-cost paid Addons for RapidStart CRM to add valuable capabilities quickly.

Can you explain this "Power Platform" in layperson's terms?

Sure, imagine that the “Platform” is a $5 hamburger. Any of Microsoft’s first-party apps, for example, Dynamics 365 Sales, adds a thick slab of cheese to that hamburger for an additional $90.

Alternatively, RapidStart CRM adds a very thin slice of cheese to that hamburger for $5. 

How does RapidStart CRM compare to Dynamics 365 Professional?

Dynamics 365 Sales Professional and Dynamics 365 Service Professional are Microsoft’s first-party applications targeting Small and Mid-Sized businesses. These were not built for SMB from scratch but are instead feature-limited versions of Microsoft’s existing Enterprise applications.

RapidStart CRM is not a handicapped version of a larger product; instead, it was purpose-built specifically, from the ground up, to be a simple-to-use CRM Application.

The customizability and extensibility of RapidStart CRM Plus and Microsoft’s applications are identical as they are all built on Microsoft’s Dataverse platform.

In addition to being much easier to use, RapidStart CRM is also significantly less expensive since it runs on Power Apps licensing as low as $5/PUPM, versus Dynamics 365 Professional, which costs $65/PUPM (retail).

We wrote an expanded post about this comparison here.


What exactly is RapidStart CRM in Microsoft technical terms?

RapidStart CRM is a Model-Driven Power App built on Microsoft’s Dataverse (formerly called Common Data Service (CDS)) platform.

Dataverse is the same platform that Microsoft’s first-party apps, like Dynamics 365 Enterprise Sales or Service, are also built on.

What if RapidStart CRM is close to my needs, but not perfect?
Every business is different. That’s why RapidStart Apps are fully extendable/customizable.

Depending on how technical you are, you can customize our apps yourself. But we know that many customers will not have the time or interest to learn how to customize themselves, so we also offer paid services here.

How do I install RapidStart CRM?

We created an Installation Steps page here

Can people who are outside of my organization, like contractors, use this?

Yes, they can! After adding them as Guest users to your Azure Active Directory account, they can be given access to RapidStart CRM. Note: you will still need a $5 Power Apps Per App license for each of them.

Can I "Switch" RapidStart CRM to Microsoft's Dynamics 365 later?

Yes, however, as of today, moving from RapidStart CRM to Microsoft’s first-party applications is a migration project. But our observation is that once customers start using RapidStart CRM and customize and extend it to meet 100% of their organization’s needs, moving to the first-party apps is not really an option they even consider.

We have over 100,000 users of RapidStart CRM… and are unaware of a single organization that has moved from RapidStart CRM to Microsoft’s first-party applications.

Licensing Options

What are the minimum Microsoft licenses required?

RapidStart CRM was purposefully designed to run on the low-cost Power Apps Per App plan @$5 USD/pupm from Microsoft. 

RapidStart CRM can also run on the Power Apps Per User and Dynamics 365 licenses. 

Where do I buy the Microsoft Power Apps Licenses?

You can buy the licenses from your Microsoft Partner or directly from Microsoft… there is no difference in cost.

Why do I hear a lot higher license costs from Microsoft and other partners?

You are probably hearing about costs for the Microsoft Dynamics 365 Apps.

While everybody else would prefer you buy those more expensive licenses since they generate more revenue, RapidStart CRM was designed to run on the Power Apps Per App “platform” license for only $5.

Microsoft recently separated its first-party apps (Sales, Service, etc.) from the platform they run on and made that same platform available for ISVs like us to build on. It’s one of those Win-Win situations.

Don't I already have Power Apps licensing in my Microsoft 365?

You do, but the Power Apps capabilities included with Microsoft 365 are limited.

RapidStart CRM apps require a Dataverse environment to run, so you will need the low-cost Power Apps Per App Plan. See minimum licensing above.

What if I already have the necessary Microsoft Power Apps licenses?

No problem. RapidStart CRM apps can be installed on any Dynamics 365 Customer engagement licenses, in addition to the much lower cost Power App Per App plan. They will work the same.


Do you provide Support?
RapidStart Apps are a very low cost. We have created a free support forum here, but from our team, we do not offer free support.

Click here to explore our paid support options.

Need More Information? Contact Us!